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Item Information   Holdings     Library Journal Review     Summary       More by this author     Denove, Chris.     Subjects     Consumer satisfaction.     Marketing research.     Customer relations.     Browse Catalog     by author:      Denove, Chris.       by title:      Satisfaction : how e...     Search the Web     Denove, Chris.     Consumer satisfaction.     Marketing research.     Customer relations.     Search Bookstores     Amazon     Barnes and Noble     MARC Display

Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris. New York : Portfolio, 2006. Subjects Consumer satisfaction.   Marketing research.   Customer relations. Description:  xxi, 266 p. : ill. ; 24 cm. ISBN:  1591841097 (hbk.) 9781591841098 (hbk.) Notes:  Includes index. Additional Authors:  Power, James D. Requests:  0 Available:  3   Copy/Holding information Location Collection Call No. Status   Champaign Public Library Nonfiction 658.8343 Den On Shelf Request Specific Item Add Copy to MyList Champaign Public Library Nonfiction 658.8343 Den On Shelf Request Specific Item Add Copy to MyList Urbana Free Library - Adult Department NonFiction, 2nd Floor 658.812/DEN On Shelf Request Specific Item Add Copy to MyList Format: HTMLPlain textDelimited Subject:   Email to: