Switch to libraryLincoln Trail (Kids)Switch to libraryLincoln Trail (Español)Click here to loginLogin to My AccountView my BookbagMy Book List - 0Help?Help?
 LINC Catalog 
 Try our new catalog 
 My Account 
 Good Reads 
 Media Mall 
 Community 
 Databases 
   
WelcomeBasicMediaAdvancedNumericSearch History
Search:    Refine Search  
> You're searching: Lincoln Trail Libraries System
 
Item Information
 HoldingsHoldings
  Summary
 
 
 Subjects
 
  •  
    		• Customer relations.
     
     Browse Catalog
     
      by title:
     
  •  
    		•  Dealing with difficu...
     
     Search the Web
     
  •  
    		• Customer relations.
     
     Search Bookstores
     
  •  
    		• Amazon
     
  •  
    		• Barnes and Noble
     
     MARC Display
    Dealing with difficult customers [videorecording].
    Lawrenceville, N.J. : Cambridge Educational, 2005.
    Subjects
  • Customer relations.
    • Edition: 
    Fullscreen ed.
    Description: 
    1 videodisc (26 min.) : sd., col. ; 4 3/4 in.
    ISBN: 
    1421328933
    9781421328935
    Notes: 
    DVD.
    Additional Authors: 
    Cambridge Educational (Firm)
    Summary: 
    This video's step-by-step dramatizations and coaching clearly show the do's and don'ts of addressing irate patrons, focusing on body language, active listening, and exceeding expectations of good service. Also establishes safety boundaries.
    Requests: 
    0
    Available: 
    1
    Add to my list 
    Copy/Holding information
    LocationCollectionCall No.Status 
    Champaign Public LibraryDvds658.812 DealingOn ShelfRequest Specific Item
    Add Copy to MyList

    Format:HTMLPlain textDelimited
    Subject: 
    Email to:


     AskAwayIllinois Cooperative Reference Service: Ask a reference question via email or chat with area librarians.
    Horizon Information Portal